Operator Orgs and Groups
Operator · Platform Admin
Most StandShare organizations are nonprofits — a booster club, youth league, or school organization running concession stand fundraisers. But the venues where those events happen are managed by a different kind of organization: an Operator Org.
This page explains what Operator Orgs are, how Operator Groups help them stay organized, and how the Platform Venue directory connects everything together.
Two Types of Organizations
StandShare has two distinct organization types:
| Type | Who uses it | What it does |
|---|---|---|
| NPO (tenant) org | Booster clubs, youth leagues, school organizations | Runs fundraising events, manages families and workers, tracks earnings |
| Operator org | Venue management companies, arenas, stadium operators | Manages the venues where NPO events happen, sets compliance rules |
An NPO org and an Operator org can be linked through agreements and event scheduling, but they are completely separate organizations. An Operator admin never sees the NPO's financial data, and an NPO admin never edits the operator's venue settings.
If you are a booster club that also owns or manages a venue, contact StandShare support to discuss how to structure your account.
What Operator Orgs Do
An Operator org has its own portal — separate from the admin dashboard that NPO admins use. From the Operator portal, an Operator admin can:
- View the Operator Dashboard showing managed venues, staff count, and upcoming events at their venues
- Set up and manage the venues they operate
- Create Operator Groups to organize staff
- Define document requirements that tenant NPOs must sign before scheduling workers
- Monitor tenant compliance across all linked NPOs
- Post venue notices that workers must read before staffing an event
Operator Groups
Operator Groups let an Operator org organize its staff and venues into logical units. A large venue management company might have dozens of venues and hundreds of staff. Groups are how they keep it manageable.
The Three Group Types
When creating a group, you choose one of three types that control which venues its members can access:
| Type | Access Scope | Use for |
|---|---|---|
| Venue | Only the specific venues assigned to this group | Teams dedicated to a single venue or event space |
| Regional | A defined subset of venues (added manually) | Staff who rotate across venues in the same geographic area |
| Corporate | All operator venues, automatically | Leadership, HR, or support staff who need visibility across everything |
A staff member can belong to multiple groups. Their effective access is the union of all groups they are in.
Creating and Managing Groups
Groups are managed at Groups in the operator sidebar. See Organize workers into groups for step-by-step instructions.
Key rules to know:
- A group with assigned users cannot be deleted — remove all users first, then delete the group.
- Deactivating a group (setting it to Inactive) is reversible and preserves all membership history.
- Adding a user to a group is logged in the audit trail with the action
group.user_added. Removing a user is logged asgroup.user_removed.
The Platform Venue Directory
StandShare maintains a curated directory of real-world venues — stadiums, arenas, amphitheaters, convention centers, and fairgrounds. These are called Platform Venues.
Why Platform Venues Exist
Without a shared directory, every NPO that holds an event at "Riverside Arena" would create their own version of that venue with slightly different names and addresses. Reporting would be inconsistent and operators couldn't link their actual facilities to events.
The Platform Venue directory solves this by giving every venue a single authoritative record that all orgs can reference.
Platform-Managed vs. Claimed
Every venue in the directory starts as Platform Managed — created and maintained by StandShare. When a venue operator claims the venue, its status changes to Claimed and the operator org takes over management.
| Status | Who manages it | Can an NPO use it? |
|---|---|---|
| Platform Managed | StandShare | Yes — as read-only |
| Claimed | The operator org that claimed it | Yes — under the operator's terms |
Claiming a Venue
Claiming a venue establishes your organization as its operator in StandShare. There are two verification tracks:
- Domain Email Match — If your organization's email domain matches the venue's registered domain (for example,
@riversidesports.org), the claim is automatically approved. - Document Upload — Upload official proof of management authority (a lease, management contract, or authorization letter). A StandShare Platform Admin reviews and approves or rejects the claim.
For step-by-step claim instructions, see Claim and manage venue listings.
Suggesting Corrections
Any user can suggest a correction to a Platform Venue record — for example, updating an address or fixing a venue name. Suggestions go into a review queue managed by StandShare Platform Admins. Approved suggestions update the main directory record; rejected suggestions are discarded.
To suggest a correction, open the venue in the Platform Venue directory and select Suggest Edit.
Tenant Venue Stand Layouts
When a Platform Venue is not yet claimed, a tenant NPO can configure their own stand layout for that venue. This is a tenant-scoped configuration — it only affects that NPO's events and does not modify the shared Platform Venue record.
Once an operator claims the venue, they take over stand layout management, and tenant-specific layouts are superseded by the operator's configuration.
How It All Connects
Here is a typical flow for a large operator org:
- The operator's Platform Admin claims 12 venues in StandShare using domain email verification.
- The Operator admin creates 3 Venue groups (one per building), 2 Regional groups (North Campus, South Campus), and 1 Corporate group for HQ staff.
- The Operator admin assigns each staff member to the appropriate groups.
- The Operator admin creates document requirements — a liability waiver and a food safety certification — and assigns them to all tenant NPOs.
- NPO admins see the requirements on their Agreements page and sign or upload documents.
- Workers can be scheduled at operator venues once their parent NPO is compliant.
Next Steps
- Organize workers into groups — Create and manage Operator Groups
- Claim and manage venue listings — Venue claim flow and compliance management
- Roles and Permissions — How operator roles fit into StandShare's permission model