Skip to main content
SStandShare

Claim and manage venue listings

Operator
Roles

Operator

Before your organization can manage venues in StandShare and enforce compliance requirements on tenant NPOs, you need to claim the venues you operate. This guide walks through the claim flow, how to set up document requirements for tenants, and how to manage compliance settings over time.

Claim a Platform Venue​

StandShare maintains a directory of real-world venues. Claiming a venue establishes your operator organization as the venue's manager in StandShare. Once claimed, you control compliance requirements, stand layouts, and venue notices for that location.

tip

To understand what Platform Venues are and how the two-tier venue system works, see Operator Orgs and Groups.

Start the claim​

  1. Navigate to Platform Venues in the operator sidebar (or go to /platform-venues).
  2. Browse or search for the venue you want to claim.
  3. Select Claim Venue on the venue card.

The Claim Venue dialog appears with two verification options.

Choose a verification method​

Domain Email Match

Choose this if your organization's email domain matches the venue's registered domain (for example, @riversidesports.org). StandShare checks the match automatically and approves the claim immediately — no manual review required.

  1. Select Domain Email Match from the Verification Method dropdown.
  2. Select Submit Claim.

If the domain matches, the venue is claimed instantly and its status changes from "Platform" to "Operator."

Document Upload

Choose this if you cannot verify by email domain. You will upload proof of management authority — a signed lease, management contract, or authorization letter.

  1. Select Document Upload from the Verification Method dropdown.
  2. Upload your document file.
  3. Select Submit Claim.

A StandShare Platform Admin reviews the submission. You will receive a notification when the claim is approved or rejected. If rejected, the reason is included in the notification.

Claim statuses​

StatusMeaning
Claim PendingYour claim has been submitted and is awaiting review.
Claimed by youYour organization manages this venue.
Claimed by another organizationAnother operator org manages this venue. You cannot claim it.

To withdraw a pending claim before it is reviewed, find the venue and select Withdraw.

Suggest a correction to a venue listing​

If a venue's name, address, or other details are wrong, you can submit a correction. Corrections go to StandShare for review — they do not modify the listing immediately.

  1. Open the venue in the Platform Venue directory.
  2. Select Suggest Edit.
  3. Fill in the correction and submit.

Platform Admins approve or reject suggestions. Approved corrections update the shared listing for all users.

Set up document requirements for tenants​

Once you have claimed a venue, you can define document requirements that tenant NPOs must complete before their workers can staff events at your venues. Examples include liability waivers, food safety certifications, and background check authorizations.

Create a requirement​

  1. Navigate to Compliance in the operator sidebar.
  2. Select the Requirements tab.
  3. Select New Requirement.
  4. Fill in the requirement details:
    • Name — A clear title that tenants will recognize, such as "Annual Liability Waiver" or "Food Handler Certification."
    • Description — The full terms, instructions, or what the requirement covers. Tenants see this when reviewing the agreement.
    • Required — Toggle on to make this mandatory. Mandatory requirements block worker scheduling when unsigned, depending on your enforcement setting.
    • Expiration — Optionally set a number of days before a signed agreement expires and must be renewed. Leave blank for no expiration.
    • Reminder Days — How many days before expiration to send reminder notifications (default: 30 days).
  5. Select Save.

The requirement is now active and ready to be assigned to tenant organizations.

Assign a requirement to tenants​

Creating a requirement does not automatically assign it to all tenants. You must assign it explicitly.

  1. On the Requirements tab, find the requirement you want to assign.
  2. Select Assign in the row actions.
  3. Choose the tenant organizations to assign to, or select all current tenants.
  4. Select Confirm.

Each selected tenant will see the new agreement on their Agreements page immediately.

Edit a requirement​

  1. On the Requirements tab, select Edit next to the requirement.
  2. Update the fields as needed.
  3. Select Save.
warning

Editing a requirement changes what new tenants see going forward. Tenants who have already signed the previous version are not asked to re-sign unless their signed agreement expires.

Deactivate a requirement​

Deactivating a requirement retires it — it stops appearing on new tenant assignments. Existing signed agreements remain intact.

  1. Select Deactivate in the row actions.
  2. Confirm in the dialog.

Deactivated requirements can be reactivated later.

Monitor tenant compliance​

View the compliance overview​

  1. Go to Compliance in the operator sidebar.
  2. Select the Tenant Compliance tab.

The table shows every tenant NPO linked to your venues with their current compliance status:

ColumnDescription
TenantThe NPO organization name
Agreement StatusCompliant (green), Pending (yellow), or Non-Compliant (red)
AgreementsSigned vs. total required, plus overdue count if any
Worker ComplianceIndividual worker compliance summary

Use the status filter at the top to narrow the list to Compliant, Pending, or Non-Compliant tenants.

View a tenant's agreement detail​

  1. Select any tenant row or the View button.
  2. The detail panel opens showing every agreement assigned to that tenant, its current status, and due date.

Waive an agreement​

You can waive a specific agreement for a tenant when they have satisfied the requirement through another channel — for example, by providing documentation directly to your office.

  1. Open the tenant's compliance detail panel.
  2. Find the agreement you want to waive.
  3. Select Waive.
  4. Enter a reason explaining why the requirement is being waived. This reason is required and is recorded in the audit log.
  5. Select Confirm Waiver.
warning

Waiving an agreement is recorded permanently in the audit trail with your name, the date, and the reason. Use waive only when you have received equivalent documentation through another channel.

Configure compliance settings​

Compliance settings control how strictly StandShare enforces agreement compliance when tenants schedule workers at your venues.

  1. Go to Compliance in the operator sidebar.
  2. Select the Settings tab.

Delegation enforcement​

Controls what happens when a non-compliant tenant tries to schedule workers at your venues:

SettingBehavior
OffNon-compliance is not enforced. Workers can be scheduled regardless of agreement status.
WarnA warning is shown when scheduling workers from a non-compliant tenant, but scheduling is still allowed.
BlockWorkers cannot be scheduled from a non-compliant tenant until all required agreements are signed.

Require identity-verified workers​

Toggle this on to require that all workers staffing your venues have completed identity verification in StandShare. Workers without verified identities will be blocked from scheduling regardless of their organization's compliance status.

Agreement statuses reference​

StatusMeaning
PendingAssigned but not yet reviewed or signed by the tenant
In ProgressThe tenant has started the signing process
SignedAcknowledged online or a signed document has been uploaded
ExpiredThe signed agreement has passed its expiration date and needs renewal
RejectedThe tenant declined the agreement
WaivedYou have waived the requirement for this specific tenant

Next Steps​