Skip to main content
SStandShare

Manage worker credentials

Family

Registered workers have their own StandShare login. When they lose access — forgotten password, stale invite, new device — family leads with the right permission can help them recover without waiting on an org admin.

These actions only apply to Registered workers. Invited or No-Login workers do not have a credential record to reset.

Before You Start​

  • You need the Manage Workers permission. Most family leads have it by default; coordinators and admins do too.
  • You cannot reset your own password from this screen — use the standard Sign In flow's "Forgot password" link instead.
  • Every credential action is logged in the organization's audit trail.

Open the Worker Record​

  1. Sign in to StandShare.
  2. Open your avatar menu and click Profile.
  3. Scroll to the Family Workers section.
  4. Click the worker whose credentials you need to manage to open the Edit Worker modal.

If the worker is not marked Registered, the credential actions do not appear. See Manage your family's workers to send a registration link first.

Send a Password Reset Email​

This is the recommended path when a worker has forgotten their password and still has access to their email inbox.

  1. In the Edit Worker modal, click Send Reset.
  2. Confirm the worker's email address.
  3. Click Send.

StandShare emails the worker a one-time password reset link. The link expires after a short time — if they miss it, send a new one.

info

Sending a reset does not lock the worker out. They can keep using their current password until they complete the reset.

Set a Temporary Password​

Use this when a worker cannot receive email — for example, the address on file is wrong, or they lost access to their inbox — and you need to hand them a password in person.

  1. In the Edit Worker modal, click Set Temporary Password.
  2. Enter a password that meets the org's password rules.
  3. Click Save.

The worker must change this password on their next sign-in. Until they do, their account is in "reset required" mode and new sign-in attempts redirect them to the password change screen.

warning

Deliver the temporary password to the worker directly — do not email it or post it in a chat. It is meant for face-to-face handoff only.

What the Worker Sees​

  • After a reset email — the worker clicks the link, picks a new password, and signs in normally.
  • After a temporary password — the worker enters the temporary password, is redirected to a "Set a new password" screen, and completes the change before reaching the Dashboard.

Troubleshooting​

"Send Reset" button is missing — the worker is not Registered, or you do not have the Manage Workers permission. Ask your org admin.

"Set Temporary Password" rejects your input — the password must meet org rules for length and complexity. Try a stronger password.

Worker still cannot sign in after reset — confirm they are using the email address on file. If the email address itself is wrong, update it on the worker's record and try again.

"Cannot reset your own credentials" — family leads cannot self-target. Use the public "Forgot password" flow instead.

Audit and Security​

  • Plaintext passwords are never logged or stored.
  • Every reset and temporary-password action is recorded with the family lead's user ID, the target worker, and a timestamp.
  • The requiresReset flag is enforced at sign-in — a temporary password cannot be used for long-term access.

Next Steps​